Terms & Conditions — fb99 Platform Rules and Player Obligations

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and fb99 ("fb99", "we", "us", "our"), the operator of the online gaming platform accessible at https://fb99login.app ("Platform"). By creating an account, accessing any part of the Platform, depositing funds, or participating in any game or promotion offered through the Platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree with any part of these Terms, you must immediately cease using the Platform and close your account. Continued use of the fb99 Platform after any amendment to these Terms constitutes acceptance of the revised Terms.

These Terms should be read in conjunction with fb99's Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and fb99.

For the purposes of these Terms, the following definitions apply:

• "Account" means the personal account registered by a Player on the fb99 Platform.
• "Balance" means the total of real-money funds held in a Player's Account at any given time, denominated in Bangladeshi Taka (BDT / ৳).
• "Bonus Funds" means promotional credits or free-play credits granted to a Player's Account, subject to specific wagering and withdrawal conditions.
• "KYC" means Know Your Customer — the identity and age verification process applied to all fb99 accounts.
• "Platform" means the fb99 website, games, betting markets, and all associated services accessible at https://fb99login.app.
• "Wagering Requirement" means the number of times a bonus amount must be wagered before any associated winnings become eligible for withdrawal.
• "Prohibited Jurisdiction" means any country or territory from which use of the Platform is restricted or prohibited under applicable law.
• "Business Day" means any day that is not a Friday or a Bangladeshi public holiday, measured in Bangladesh Standard Time (BST, UTC+6).

Access to the fb99 Platform is restricted to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age. fb99 strictly enforces a minimum age of 21 in accordance with its responsible gaming obligations.
• You are accessing the Platform as an individual acting on your own behalf and not as an agent or representative of any third party.
• You are not a resident of, or accessing the Platform from, a Prohibited Jurisdiction.
• You have not previously been self-excluded from the Platform or had an account suspended for breach of these Terms.
• You are not an employee, director, officer, contractor, or close family member of any employee of fb99 or its affiliated entities.

fb99 employs a mandatory KYC verification process. All players must submit valid government-issued identification and proof of age before withdrawals are processed. fb99 reserves the right to request identity documentation at any stage of the account lifecycle. Accounts found to belong to individuals under the age of 21 will be suspended immediately, all transactions will be reversed where possible, and any winnings derived from underage play will be forfeited.

Each individual is permitted to hold only one (1) active Account on the fb99 Platform. The creation of multiple accounts by the same individual ("duplicate accounts") is strictly prohibited and will result in the suspension of all associated accounts and the forfeiture of all balances held therein.

During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, residential address, and a valid email address. You are responsible for keeping this information up to date. Providing false or misleading information constitutes a material breach of these Terms.

As part of the KYC process, fb99 may request the following documents:

• A valid government-issued photo identification document (National ID card, passport, or driving licence).
• Proof of residential address (utility bill, bank statement, or government correspondence dated within the last three months).
• Proof of the payment method used for deposits (e.g., screenshot of bKash or Nagad account showing ownership).

fb99 reserves the right to suspend withdrawals and restrict account activity until KYC verification is satisfactorily completed. Documents submitted for KYC purposes are processed in accordance with fb99's Privacy Policy.

fb99 accepts deposits exclusively in Bangladeshi Taka (BDT / ৳) via the following approved payment methods: bKash, Nagad, Rocket, and Upay. All deposits are credited to the Player's Account Balance in BDT. fb99 does not currently accept deposits via international credit cards, bank wire transfers, or cryptocurrency.

The minimum deposit amount is ৳500 per transaction. There is no maximum deposit limit for verified accounts, though fb99 reserves the right to apply deposit limits as part of its responsible gaming framework or upon request from the Player.

• Deposits are credited to your Account Balance in real time under normal operating conditions.
• fb99 does not charge fees on deposits, though your mobile financial service provider may apply their standard transaction charges.
• All deposits must originate from a payment account registered in your own name. Third-party deposits are strictly prohibited and will result in account suspension.
• fb99 reserves the right to reverse deposits that cannot be verified as originating from the registered account holder.

In the event of a failed or delayed deposit, Players should contact fb99 support at [email protected] with the transaction reference number. fb99 will investigate and respond within one (1) Business Day.

Withdrawals are processed exclusively to the same payment method and account used for the Player's most recent deposit, in Bangladeshi Taka. The minimum withdrawal amount is ৳1,000 per transaction. fb99 aims to process approved withdrawal requests within 24 hours on Business Days, subject to KYC verification status.

Withdrawals are subject to the following conditions:

• The Account must have passed full KYC verification before any withdrawal is processed.
• Any active Bonus Funds attached to the Account must have met their applicable wagering requirements before the associated real-money Balance becomes withdrawable.
• fb99 reserves the right to apply additional verification checks on withdrawal requests exceeding ৳50,000 in a single transaction.
• Withdrawals to a payment account other than the one used for deposit will not be processed without documented justification and additional identity verification.
• fb99 reserves the right to withhold or delay withdrawal processing where there is reasonable suspicion of fraudulent activity, money laundering, or breach of these Terms pending investigation.

Players who have not made any wagers since their most recent deposit may be subject to an administration fee not exceeding 10% of the withdrawal amount to cover payment processing costs. This fee will be disclosed to the Player prior to processing.

fb99 offers various bonuses and promotional offers to both new and existing players. All bonuses are subject to specific terms and wagering requirements communicated at the point of offer. The following general conditions apply to all fb99 bonuses unless stated otherwise in the individual offer terms:

• Bonuses are credited in Bonus Funds and are separate from the Player's real-money Balance until wagering requirements are met.
• Standard wagering requirements range from 20x to 40x the bonus amount, depending on the specific promotion. The applicable multiplier is stated in each individual offer.
• Wagers placed on certain games (e.g., live baccarat, roulette, table games) may contribute at a reduced rate (e.g., 10%) toward wagering requirements. Full contribution rates are listed in the individual offer terms.
• Bonuses have an expiry period of 7 to 30 days from the date of crediting. Unused or unmet bonus funds will be forfeited on expiry.
• Maximum bet sizes while a bonus is active may be restricted. Placing bets above the maximum permitted bonus bet limit may result in forfeiture of the bonus and associated winnings.
• fb99 reserves the right to withdraw, modify, or cancel any bonus at its sole discretion, including in cases of suspected bonus abuse or breach of these Terms.
• Only one bonus may be active at a time per Account unless explicitly stated otherwise in the promotion terms.

Systematic exploitation of bonus structures, including but not limited to matched betting using fb99 promotional funds, the creation of multiple accounts to claim bonuses, or coordinated group bonus abuse, constitutes a material breach of these Terms and will result in permanent account suspension and forfeiture of all funds.

All games available on the fb99 Platform are provided by third-party game studios including, but not limited to, Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, and Microgaming. Each game operates under the specific rules published by its respective provider. In the event of a conflict between a game provider's rules and these Terms, these Terms shall prevail with respect to Account and payment matters; the game provider's rules shall prevail with respect to game mechanics and outcome determination.

All random-number-based games on the Platform use certified Random Number Generator (RNG) systems, which are independently tested to ensure statistical fairness and unpredictability of outcomes. Published Return-to-Player (RTP) percentages for each game are theoretical averages calculated over a large number of rounds and do not guarantee any specific outcome in a given session.

In the event of a game malfunction, disconnection, or software error that interrupts an active game round, fb99's standard practice is to void the affected round and refund the staked amount to the Player's Balance. fb99 is not liable for any loss of winnings arising from a technical failure outside fb99's direct control, including failures attributable to the game provider's systems.

The following conduct is strictly prohibited on the fb99 Platform. Any Player found to have engaged in prohibited conduct will face immediate account suspension, forfeiture of Balance and Bonus Funds, and may be reported to relevant authorities where applicable:

• Using automated software, bots, scripts, artificial intelligence tools, or any other non-human mechanism to interact with the Platform, place bets, or gain an unfair advantage.
• Colluding with other players to manipulate game outcomes, including in live dealer poker or other multiplayer formats.
• Any attempt to exploit game software vulnerabilities, errors, or exploits for financial gain.
• Engaging in or facilitating money laundering, including depositing funds derived from illegal activity or using the Platform to layer or integrate illicit funds.
• Filing fraudulent chargebacks or payment disputes with a mobile financial services provider after funds have been genuinely received and used on the Platform.
• Impersonating another person or providing false identity documentation during KYC or any other verification process.
• Sharing account access with, or betting on behalf of, any third party, including family members.
• Accessing the Platform from a Prohibited Jurisdiction using a VPN, proxy, or other IP-masking technology.
• Any conduct that, in fb99's reasonable judgement, constitutes match-fixing, spot-fixing, or the use of insider information in sports betting markets.

fb99 is committed to promoting responsible gaming and maintaining a safe environment for all players. The following tools are available to all account holders at no charge and can be activated through the Account dashboard or by contacting fb99 support:

• Deposit Limits: Daily, weekly, and monthly caps on the total amount that can be deposited into your Account.
• Session Time Reminders: Configurable alerts notifying you of the duration of your current gaming session.
• Cooling-Off Period: A temporary restriction on account access, available for periods of 24 hours up to 6 weeks.
• Self-Exclusion: A permanent or long-term restriction on account access, available for periods of 6 months, 1 year, 3 years, or indefinitely. Self-exclusion requests are processed within 24 hours and cannot be reversed during the selected period.

fb99 enforces a strict 21+ minimum age policy. Players who believe they may be experiencing harm related to gambling are strongly encouraged to use the tools above and to visit the Responsible Gaming page for further guidance. Support is also available by contacting [email protected].

All content on the fb99 Platform, including but not limited to text, graphics, logos, game interfaces, software, design elements, and trade marks, is the property of fb99 or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from the fb99 Platform without the prior written consent of fb99. Unauthorised use of fb99's intellectual property will result in account termination and may give rise to civil and criminal liability.

To the maximum extent permitted by applicable law, fb99's total liability to any Player in connection with the Platform shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.

fb99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or interruption of gaming sessions, arising from:

• Any technical failure, outage, or maintenance affecting Platform availability.
• Delays or failures in payment processing attributable to third-party mobile financial service providers (bKash, Nagad, Rocket, Upay).
• Any act or omission of a third-party game provider.
• Any loss of winnings arising from a Player's failure to comply with these Terms.
• Force majeure events including natural disasters, government actions, telecommunications failures, or civil unrest.

Nothing in these Terms excludes or limits fb99's liability for fraud, gross negligence, or any other liability that cannot be excluded or limited by law.

fb99 collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an Account, you consent to the collection, processing, and storage of your personal data as described in the Privacy Policy.

fb99 will not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. Data may be shared with identity verification providers, payment processors, and fraud prevention services as necessary to operate the Platform and comply with applicable legal obligations.

fb99 reserves the right to amend these Terms at any time. Material changes will be communicated to Players via email notification to the registered Account email address and/or a prominent notice on the Platform, no less than 7 days before the amended Terms take effect. Non-material changes (such as typographical corrections or clarifications that do not affect Player rights) may be made without prior notice.

If you do not agree to the amended Terms, you must cease using the Platform and close your Account before the effective date of the changes. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.

These Terms shall be governed by and construed in accordance with applicable law. fb99 operates an internal complaints procedure as the first point of resolution for any dispute. Players wishing to raise a complaint should contact fb99 in writing at [email protected], providing full details of the dispute including the relevant Account ID, transaction references, and a description of the issue.

fb99 will acknowledge complaints within 2 Business Days and aims to resolve all disputes within 14 Business Days of receipt. Where a dispute cannot be resolved through the internal complaints procedure, the parties agree to seek resolution through good-faith negotiation before pursuing any other remedy.

Nothing in this section affects any statutory rights you may have as a consumer under applicable Bangladesh law.

If you have any questions about these Terms & Conditions, or wish to raise a complaint or request account assistance, please contact fb99 support using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, including Bangladeshi public holidays
• Response Time: Live chat — under 3 minutes; Email — within 1 Business Day
• Language: English
• Time Zone: Bangladesh Standard Time (BST, UTC+6)

fb99 does not provide telephone support. All formal complaints must be submitted in writing via email to ensure a documented record of the dispute.