fb99 Frequently Asked Questions

Creating an fb99 account takes under three minutes. Visit fb99login.app, click the registration link, and fill in your mobile number, a secure password, and your date of birth to confirm you are 21 or older. You will receive a one-time password (OTP) on your phone to verify your number. Once verified, your account is active and you can make your first deposit via bKash, Nagad, or Rocket. Full KYC verification is required before your first withdrawal.

fb99 requires a valid government-issued identity document to complete KYC (Know Your Customer) verification. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a driving licence. Upload a clear photo or scan of the front and back of your chosen document through your account settings. Verification is typically completed within 24 hours. You can play and deposit while KYC is pending, but withdrawals are held until the process is finished.

No — fb99 strictly permits one account per player. Duplicate accounts are detected automatically during KYC checks and when payment methods are matched. If a player is found to hold multiple accounts, all accounts may be suspended and any pending bonuses or winnings forfeited. If you believe a duplicate account was created in your name by mistake, contact support immediately so the issue can be resolved without affecting your legitimate account.

To permanently close your fb99 account, email [email protected] from your registered email address with the subject line "Account Closure Request". Withdraw any remaining balance before submitting the request, as closure processing typically takes two to five business days. If you are closing your account due to concerns about problem gambling, we encourage you to use the self-exclusion tool instead — it achieves the same outcome and adds additional safeguards against future re-registration.

bKash deposits on fb99 are credited to your account instantly in most cases — typically within 30 seconds of a successful transaction. During peak hours (evening BPL match times and weekend nights) there can occasionally be a delay of one to three minutes due to bKash gateway load. If your deposit has not appeared after ten minutes, take a screenshot of your bKash transaction confirmation and send it to [email protected] for immediate manual review.

The minimum deposit on fb99 is ৳200 for all supported payment methods, including bKash, Nagad, Rocket, and Upay. Bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), Sonali Bank, and City Bank carry a higher minimum of ৳500 to cover processing thresholds. There is no maximum deposit cap on standard accounts, though very large transactions may trigger an additional identity verification step for security purposes.

The minimum withdrawal on fb99 is ৳500 for mobile wallets (bKash, Nagad, Rocket, Upay) and ৳1,000 for bank transfers. Withdrawals to the same payment method used for your most recent deposit are processed fastest. KYC verification must be completed before any withdrawal is approved. fb99 does not charge a withdrawal fee on its side, though your mobile wallet or bank may apply its own standard transaction charges.

fb99 processes withdrawal requests within one to three hours for verified accounts using bKash or Nagad. Bank transfers typically take one to two business days depending on your bank's processing schedule. Withdrawals submitted after 10 PM Bangladesh Standard Time (BST, UTC+6) may be queued for processing from 8 AM the following morning. During high-traffic periods such as the IPL or T20 World Cup, processing may take slightly longer — our team works around the clock to keep delays to a minimum.

Yes — Nagad is one of fb99's primary supported payment methods and is widely used by players across Bangladesh. To deposit with Nagad, select it as your payment method in the fb99 cashier, note the merchant number displayed, send the specified amount from your Nagad app using the "Send Money" option, and enter the transaction reference number back in the fb99 cashier to confirm. Nagad deposits are credited within one to two minutes. Withdrawals back to Nagad follow the same one-to-three-hour processing window as bKash.

fb99 withdrawals are most commonly declined for one of three reasons: KYC verification is incomplete, the withdrawal amount includes bonus funds that have not yet met wagering requirements, or the payment method does not match the one used to deposit. Check your account's KYC status and bonus balance first. If your documents are verified and no active wagering requirement applies, contact [email protected] with your transaction reference and our team will investigate and resolve the issue promptly.

fb99 follows standard cricket betting rules for BPL (Bangladesh Premier League) matches. Bets are settled on official match results as declared by the Bangladesh Cricket Board. If a match is abandoned due to weather, bets are voided and stakes returned unless a Duckworth-Lewis-Stern (DLS) result has been officially declared. In-play (live) bets placed after the ball has been bowled will be settled on the result at the time of settlement, regardless of any broadcast delay. Pre-match bets are accepted up to two minutes before the scheduled start time.

Yes — the fb99 platform is fully optimised for mobile browsers on both Android and iOS devices. No app download is required; simply open fb99login.app in your phone's browser and the site adapts automatically to your screen size. All game categories are available on mobile, including live casino tables powered by Evolution Gaming and Ezugi, slots from Pragmatic Play and NetEnt, cricket betting, Lucky Dice, and Monster Mine. A stable internet connection (4G or Wi-Fi) is recommended for live casino sessions.

RTP (Return to Player) on fb99 slot games varies by title and provider. Most Pragmatic Play and NetEnt slots available on fb99 carry an RTP between 94% and 97%, with popular titles like Sweet Bonanza at 96.48% and Starburst at 96.09%. RTP figures represent the theoretical long-run average return across millions of spins — individual session results will vary significantly. Each game's RTP is listed in its information panel, which you can access by tapping the "i" or "?" icon before or during play.

Lucky Dice on fb99 is a fast-paced instant-win game where you predict the outcome of a virtual dice roll. You choose your bet amount, select from available betting options (such as specific numbers, high/low, odd/even, or totals), and the result is determined by a certified Random Number Generator (RNG). Each round takes around five to ten seconds, making it one of the quickest games on the platform. There is no strategy that influences the outcome — each roll is entirely independent of the last.

All RNG-based games on fb99 — including slots, Lucky Dice, and Monster Mine — use certified Random Number Generators that produce provably random, unpredictable outcomes. Games sourced from established providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi undergo independent third-party audits to verify fairness. Live casino games use real human dealers streamed in real time, eliminating any RNG element from card and roulette outcomes. fb99 is committed to fair play across every game category.

fb99 offers a welcome bonus to new players on their first deposit — the current offer and bonus percentage are displayed on the promotions section of the platform, as amounts and terms are updated seasonally (for example, around Eid, Pohela Boishakh, and the BPL season). To claim the welcome bonus, opt in via the promotions page before making your first deposit. The bonus is credited automatically once the qualifying deposit clears. Always read the full terms on the promotions page before depositing, as minimum deposit thresholds and eligible payment methods may apply.

A wagering requirement (also called a playthrough requirement) means you must wager the bonus amount a specified number of times before the resulting winnings can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in eligible bets before withdrawal is unlocked. Not all game types contribute equally — slots typically count 100%, while live casino games may count at a lower rate. Your current wagering progress is visible in the bonus section of your fb99 account at all times.

Yes — fb99 runs a tiered loyalty programme that rewards regular players with points for every real-money wager placed. Points accumulate over time and can be exchanged for bonus credit, free spins, or cashback. Higher tiers unlock exclusive benefits including faster withdrawal processing, dedicated account managers, higher deposit limits, and invitations to seasonal promotions tied to events like the IPL, T20 World Cup, and BPL. Your current loyalty tier and point balance are visible in the account settings panel once you are logged in.

fb99 uses industry-standard 256-bit SSL encryption on all data transmitted between your device and the platform, protecting your personal details and financial transactions from interception. Account security is further reinforced by OTP-based login verification, and all player funds are held separately from operational funds. Games are sourced only from certified international providers with verified RNG and fair-play credentials. fb99 is committed to operating transparently and responsibly as a trusted platform for Bangladeshi players.

The minimum age to register and play on fb99 is 21 years old. This requirement is strictly enforced — every player must confirm their date of birth during registration and provide a valid government-issued ID (NID, passport, or driving licence) during KYC verification. Accounts found to belong to players under 21 are immediately suspended and any associated balances are forfeited. fb99 takes underage gambling prevention seriously and encourages all adult players to keep their login credentials private and away from younger household members.

You can self-exclude from fb99 at any time, either through the Responsible Gaming section of your account settings or by emailing [email protected] with the subject line "Self-Exclusion Request". Self-exclusion periods start from six months and can be made permanent. During exclusion, your account is fully locked, all marketing communications are stopped, and re-registration attempts are blocked. If you need to talk to someone about problem gambling, we encourage you to reach out to a trusted friend, family member, or community counsellor. Our support team is also available 24/7 to assist without judgment.