Responsible Gaming at fb99 — Play Smart, Stay in Control
fb99 believes that gambling should always be a form of entertainment, never a source of financial pressure or emotional harm. Our Responsible Gaming framework gives every player in Bangladesh the tools, information, and support needed to keep their gaming experience safe and enjoyable.
fb99 Takes Responsible Gaming Seriously
At fb99, responsible gaming is not a regulatory checkbox — it is a core part of how we operate. We have designed our platform from the ground up with player safety in mind, offering practical tools that let you define your own boundaries before problems ever arise.
The fb99 platform serves players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We understand that financial pressures can vary widely across different communities, and we are committed to making sure gambling never adds to those pressures.
Whether you enjoy live casino games, cricket betting on BPL or IPL matches, slots, or instant-win games like Lucky Dice and Monster Mine — our responsible gaming tools apply equally across all game types. No player is exempt, and no game category is treated differently.
Strictly 21+ Only — No ExceptionsSix Tools to Keep Your Gaming Under Control
All of the following tools are available free of charge to every registered fb99 player. Access them at any time through your account settings or by contacting our 24/7 support team.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, the fb99 platform will automatically decline any further deposit attempts until the limit period resets. Limits take effect immediately and can only be increased after a mandatory 7-day cooling-off period.
Session Time Limits
Define the maximum amount of time you want to spend on the platform in a single session. When your session time limit is reached, fb99 will display a clear notification and log you out automatically. This tool is especially useful for players who lose track of time during live casino sessions or cricket betting markets.
Loss Limits
Set a maximum loss threshold per day, week, or month. Once your net losses reach the amount you have specified, your account will be temporarily restricted from further wagering until the limit period resets. Loss limits give you a hard financial boundary and remove the temptation to chase losses.
Time-Out (Short Break)
Take a break from fb99 for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you will not be able to log in, place bets, or make deposits. Your account balance and data are preserved and the account is automatically reinstated once the time-out period ends.
Self-Exclusion
Choose to exclude yourself from fb99 for a minimum of 6 months or permanently. During self-exclusion, your account is fully locked, all marketing communications are suspended, and your account cannot be reopened until the exclusion period has fully elapsed (and only after a mandatory review process). Permanent self-exclusion is irreversible.
Reality Check Reminders
Enable periodic on-screen reminders that appear at intervals you choose — every 30, 60, or 90 minutes. Each reminder displays how long you have been playing in the current session and your net win or loss for that session, helping you make an informed decision about whether to continue or take a break.
How to Activate Responsible Gaming Tools
Activating any responsible gaming tool on your fb99 account takes less than two minutes. Follow the steps below, or contact our 24/7 support team at [email protected] and a team member will apply the tool on your behalf immediately.
Prefer to Talk to Someone?
If you would rather not navigate the settings yourself, simply email our support team at [email protected] with the subject line "Responsible Gaming Request". State which tool you want activated and the parameters (e.g., daily deposit limit of ৳1,000), and the team will apply it within one hour. Support is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays.
Log in to Your fb99 Account
Access the fb99 platform and log in using your registered username and password. Ensure you are on the official fb99login.app domain before entering your credentials.
Navigate to Account Settings
Click on your account avatar or username in the top-right corner of the platform to open the account menu. Select "Account Settings" from the dropdown.
Open the Responsible Gaming Section
Within Account Settings, locate the "Responsible Gaming" tab. All six tools — deposit limits, session limits, loss limits, time-out, self-exclusion, and reality checks — are found here in one place.
Select Your Tool and Set Parameters
Choose the tool you want to activate and enter your preferred parameters. For example, for a deposit limit, enter the amount in Bangladeshi Taka (৳) and select the period (daily, weekly, or monthly).
Confirm and Save
Review your settings and click "Confirm". Limits that restrict your activity (deposit limits, loss limits, time-out, self-exclusion) take effect immediately. Increases to existing limits require a mandatory 7-day waiting period before they become active.
Could Gambling Be Becoming a Problem?
Most people who gamble do so safely and within their means. However, problem gambling can develop gradually and is not always easy to recognise in yourself. Read the questions below honestly. If you answer "yes" to two or more of them, we strongly encourage you to contact our support team or use one of the self-management tools described above.
These questions are for your own reflection — your answers are private and are not recorded by fb99. If you are concerned about a friend or family member rather than yourself, these questions apply equally to the behaviour you have observed in them.
Do you spend more money on gambling than you originally planned, or more than you can comfortably afford to lose?
Have you ever borrowed money, sold personal items, or used funds intended for household expenses (rent, food, utilities) in order to gamble?
Do you find yourself thinking about gambling frequently when you are not gambling — for example, planning your next session or reliving past wins and losses?
Have you tried to cut back on your gambling but found it difficult or impossible to do so?
Do you gamble to escape stress, anxiety, depression, loneliness, or other difficult emotions, rather than purely for entertainment?
Have gambling losses made you feel restless, irritable, or desperate to win back your money by placing more bets?
Have friends or family members expressed concern about the amount of time or money you spend on gambling?
Getting Help — You Are Not Alone
If you feel that gambling is negatively affecting your life, the most important step is to reach out. Below are the ways you can get support through fb99 and through responsible gaming principles more broadly.
Contact fb99 Support Directly
Our dedicated responsible gaming support team is available 24/7. Email us at [email protected] with the subject line "Responsible Gaming Help". We will respond within two hours and can immediately apply self-exclusion, time-out, or deposit limits on your account without you needing to log in.
Request Immediate Self-Exclusion
If you feel you need to stop gambling right now, you do not need to wait. Email [email protected] from your registered email address with the message "Please exclude my account immediately." We will lock your account within 60 minutes, remove you from all marketing lists, and confirm the exclusion by email.
Talk to Someone You Trust
Speaking openly with a trusted friend, family member, or community leader about gambling concerns is one of the most effective first steps. In Bangladesh, community and family networks — including imams, local leaders, and counsellors — can provide meaningful support alongside any platform-level tools you activate.
Keep a Gambling Diary
Recording your gambling sessions — how long you played, how much you deposited, your net result, and how you felt before and after — can reveal patterns that are not obvious in the moment. fb99 also provides a full transaction history and bet history in your account settings so you can review your activity at any time.
21+ Minimum Age — Strictly Enforced
fb99 enforces a strict minimum age of 21 years for all registered players. This requirement applies without exception to all game types, including live casino, cricket betting, slots, Lucky Dice, and Monster Mine. No one under the age of 21 is permitted to open an account, make a deposit, or place any wager on the fb99 platform.
During the account registration and Know Your Customer (KYC) verification process, every player is required to provide a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — that confirms their date of birth and that they are 21 or older.
If fb99 has any reason to believe that an account holder may be under 21, the account will be suspended immediately pending verification. Any winnings, bonuses, or pending withdrawals associated with an underage account will be forfeited. fb99 reports underage gambling incidents as required under applicable guidelines.
Protecting Young People in Your Household
If you share a device or household with people under the age of 21, we recommend taking the following precautions to prevent minors from accessing the fb99 platform:
- Never save your fb99 login credentials in your browser's autofill or password manager on a shared device.
- Always log out of your fb99 account when you are not actively using the platform.
- Enable device-level parental controls or screen-time restrictions on any device accessible to children or young adults.
- Consider using dedicated internet filtering software that blocks gambling websites on household devices used by minors.
- Keep your account password confidential and change it immediately if you suspect it has been shared or disclosed.
Report Underage Access
If you believe a person under 21 has accessed or is attempting to access fb99, please report this immediately to [email protected]. All reports are treated confidentially and investigated promptly.
fb99's Responsible Gaming Principles
These principles represent the foundation of how fb99 approaches player safety. We encourage every player to keep them in mind every time they log in.
Only Gamble What You Can Afford to Lose
Before you deposit, decide how much you are comfortable losing entirely. Treat that amount as the cost of entertainment — not as an investment with an expected return.
Set Time Boundaries Before You Start
Decide in advance how long you will play in a session. Enable session time limits in your account settings so the platform enforces that boundary for you automatically.
Never Chase Your Losses
Chasing losses — increasing bet sizes or deposit amounts to win back money already lost — is one of the most common and dangerous gambling patterns. If you have hit your loss limit, stop and step away.
Take Regular Breaks
Regular breaks — both within sessions and between days of play — help you maintain perspective and prevent the kind of continuous play that can lead to impulsive decision-making and larger losses.
Ready to Play Responsibly?
With your responsible gaming tools in place, you can enjoy everything fb99 has to offer — from live casino tables and BPL cricket betting to slots, Lucky Dice, and Monster Mine — with full confidence that your limits are working for you in the background.